Troubleshooting

This page covers common questions about using Trezable AI. The platform is fully managed, so most issues have simple explanations.

The agent is not responding

• Check your internet connection — the app shows a banner when the connection is interrupted.
• Refresh the page and try again.
• If the issue persists, report it from the app using the report dialog — your report helps us fix it quickly.

Responses are slow

• Long research tasks take time because the agent searches, reads, and synthesizes many sources. This is normal for deep work.
• You can watch progress in the conversation while the agent works.
• For a faster answer, ask a more focused question or switch to a faster model from the model picker.

I see errors about credits or usage limits

• Usage indicators in the app show your token usage and credits.
• If you run out of credits, top up from your account settings and continue.

The agent seems to forget something

• Tell the agent the important detail explicitly, and it will remember it for future conversations.
• If the agent remembers something outdated, ask it to update or forget that detail. See Memory.

A file did not upload

• Confirm the file type and size are supported.
• Try attaching the file again in a new message.
• If the problem continues, report it from the app.

I cannot see my old threads

• Threads are listed in the sidebar. Use the thread list to navigate, or search by the thread title.
• If you are signed in with a different account, your threads are stored per account.

Something is wrong that I cannot fix

Use the report issue option in the app to send us the details, including what you were doing when the problem occurred.